As an incident unfolds and becomes a crisis, it will create a dynamic and complex situation that requires the team to utilize its well-defined and well-practiced crisis management processes and tools. These processes and tools will help create a disciplined briefing cycle from the very beginning. In this short video clip from the Crisis Coordinator…
When you have an incident that is building rapidly and don’t have a good handle on the situation, it is important to conduct disciplined briefing cycles. If your briefing cycles are disciplined, the management of the crisis will run smoother. The goal is to create order from what could be a chaotic situation. In this…
The ability to understand and act on information quickly is one of the most important skills during any crisis. Without information, Situational Awareness can’t be achieved. In this short video, Rob Burton discusses how you can manage information better so that your organization can create a Common Operating Picture, which helps especially when dealing with…
The key asset in crisis management is information. Its effective management is crucial. At some point information should be processed into a form that can be used as a coherent basis for decision-making. This is called Situational Awareness (SA). SA is the concept of developing the ability to observe your environment, orientate to rapid changes,…
There are many definitions all of which explain what situational awareness is in a similar way. The term we use is as follows: Situational Awareness is “closely monitoring what is going on around you in a complex and dynamic environment”. Closely monitoring what’s going on around you will help you make better and quicker decisions…
In Episode 92 of the podcast, Rob spoke with Lucy Dickson of the Wakefield West Yorkshire, UK council about a fire that happened in their city in 2020. Lucy shares her personal background and what her role was on the day of the fire. Lucy also went into detail about the fire and the multi-agency…
Decision-making is the process of selecting a course of action from more than one alternative option, which is challenging to do when making high-stress decisions in crisis situations. In this short video clip from the Crisis Coordinator Webinar Series, Rob Burton explains organizations should have a process to help guide their decision making. Do you…
How your team manages issues throughout the lifecycle of an incident or crisis can prevent the situation from becoming worse. There will be challenges (issues) that raise their ugly heads during the event that need to be dealt with. Having a good IAP (Incident Action Plan) process will support the management of these issues. In…
During an incident it is imperative that the CMT (Crisis Management Team) has good overall Situational Awareness throughout the whole event. This will allow leaders to better understand the situation enabling them to make well informed and accurate decisions. In this short video clip from the Crisis Coordinator Webinar Series, Rob Burton defines Situational Awareness…
In any crisis, the first few minutes are the most important. That is why it is so important to have a process in place for activating your crisis team. This includes sending out emergency notifications and organizing communication among team members. Without an activation process, you risk wasting valuable time trying to get your team…