Author: Deb Hileman

Deborah Hileman, SCMP is President and CEO of the Institute for Crisis Management (ICM), a consulting firm specializing in crisis management and communications planning, training and consulting services. Founded in 1990, ICM clients include public and private companies, non-profit organizations, education and religious institutions, government agencies and other organizations in North America and across the globe. A certified strategic communication management professional (SCMP), business leader, coach and consultant with more than 30 years’ experience in public and private companies and non-profit organizations, her most significant areas of expertise include strategic communications planning and crisis management, media relations, change management, employee engagement and training. She has taught hundreds of professionals to develop effective crisis strategy and messaging and to handle difficult media interviews with confidence and skill. Known as a voice of calm amid chaos and crisis, Ms. Hileman has earned a reputation as a trusted communication strategist and advisor to board members and C-suite executives, operations leaders and other organizational stakeholders. She has developed and implemented successful communication strategies for numerous business issues, including natural disasters, labor strikes, workplace violence, wrongful death, food safety concerns, harassment and abuse investigations, social media attacks and cybercrime, mergers and acquisitions, bankruptcies, closures and layoffs, controversial development plans, criminal prosecutions and federal civil investigations, employee malfeasance and investor litigation, among others. A regular writer and blogger on business communication topics, she is the author of “Attorneys as Allies: Balancing Stakeholder Needs with Legal Concerns During a Crisis”, published in the Writer’s Guidebook, Vol.2, PR News Press; "Building a Crisis Early Warning System by Empowering Employees to Speak Up", published in The Book of Employee Communications Strategies & Tactics, vol. 5, PR News Press, and "In a Snap: 15 Tips for Faster, More Effective Employee Communications in a Crisis", published in The Book of Crisis Management Strategies and Tactics, Vol. 8, PR News Press. Contact Deb at [email protected].