This month marks the 10-year anniversary of the tragic Boston Marathon bombings, which occurred on April 15, 2013. Two pressure cooker bombs exploded near the finish line, killing three people and injuring over 260 others. The bombings were a shocking act of terror that tested the resilience of Boston and the nation as a whole….
Guest contributor: Jo Detavernier, SCMP, APR – Owner of Detavernier Strategic Communication Issue management has always been a neglected management discipline and companies have often paid dearly for neglecting to look after their reputational issues. While issues might be less urgent than crises, an ill managed issue can escalate into a full blown crisis necessitating…
Once the crisis response simulation exercise has identified gaps in crisis management planning, leaders must work to create and implement a plan to remediate these findings. This can include creating additional processes or protocols, staffing up crisis teams with trained personnel, and developing technologies that will help manage and respond to crisis events. Gathering lessons-to-be-learned…
When was the last time your workplace had an emergency drill? If you can’t remember, or if it’s been a while since your business has conducted one, you’re not alone. Many businesses don’t think about emergency drills until there’s an actual emergency – a huge yet common mistake that makes the organization far less prepared…
As a tool, tabletop exercises, when run effectively and correctly, can be extremely impactful not just to the team, but for the organization. However, as a facilitator of these events, you only have one short window to attain interest and commitment for future sessions. This is a vital step in your journey to building a…
The 5 Steps to Creating and Delivering Tabletop Exercises was designed to help organizations improve their existing crisis simulation exercises or create new ones that are engaging and professional. In this short video clip from the Crisis Coordinator Webinar Series, Rob Burton discusses why the 5-step process was created. Do you have questions regarding The 5-Step Process? …
The Incident Action Plan (IAP) is designed to help organize and document critical tasks during crisis team meetings. In this short video clip from the Crisis Coordinator Webinar Series, Rob Burton discusses information management during a crisis and the Incident Action Plan. Do you have questions about the Incident Action Plan? Contact us today!
In today’s environment, it is important that businesses prepare themselves for a crisis. There are many ways to do this, but one of the most overlooked ones is having a crisis management team in place. The five steps to creating a better prepared crisis management team starts with understanding the current capabilities from what training…
It’s not enough to have a crisis plan on paper. It must be practiced, rehearsed and tested in order for it to work when the time comes to respond. Organizations that fail to invest in these things often don’t respond well during a crisis situation. A great example of this is what happened with Volkswagen…
Are you aware of who your critical stakeholders are? If not, you should be. Critical partners provide a number of services that might be vital to your organizations response to crises. These can include anything from IT support and infrastructure for data or voice communications, operational coordination with other parts of the organization, and much…