ResilPro360 QuickScore

ResilPro360 QuickScore · One of ten categories

Crisis Management and Communications

10 questions. About 5 minutes. Your score, maturity level, and benchmarks where available.

1EvidenceSay whether documentation for each practice is available. No documents are uploaded or shared.

2ScoreRate each practice 0 to 5, or NA. The scale is shown on every question.

3ResultsYour score out of 50, your maturity level, and benchmarks where enough organizations have responded.

How to answer

Score what is in place today, not what is planned.
Score the organization as a whole. Mature in one function but not enterprise-wide means a lower score.
Where a question has two parts, score the weaker part.

Good to know

Your answers are anonymous. We ask for your name and work email before showing results, and store them separately from your answers.
One of ten categories in the ResilPro360 Resilience Program Maturity Assessment methodology.
Treat results as a guide. Your score and the averages from other organizations you are compared with are all self-reported and unverified. Use them to start a discussion, not to make business-critical decisions.

Scoring scale (0 to 5)

NANot applicable Scores 0 points.

0Non-Existent no capability in place, and no efforts have been made in this area.

1Initial minimal or ad hoc capability; some preliminary actions may exist, but they are unstructured and lack formal processes.

2Developing basic capability established with some structured actions, though gaps remain in consistency and effectiveness.

3Defined standard practices are in place; they are somewhat effective but not consistently applied or integrated across the organization.

4Managed mature and effective capability with formal processes; consistently applied and well-integrated, with some ongoing improvement efforts.

5Optimized best-in-class capability with fully integrated, continuously improved processes; resilience is deeply embedded in the organizational culture.

Before the questions

About your organization

Two quick questions so we can compare your result with similar organizations. Used for benchmarks only.

Industry

Organization size

Under 100 employees

100 to 999 employees

1,000 to 9,999 employees

10,000 or more employees

Question 1 of 10

Is there a designated crisis management team (CMT) with defined roles?

Evidence status

Evidence available

Partially available

No evidence available

Scoring scale reminder (NA, 0 to 5)

NANot applicable Scores 0 points.

0Non-Existent no capability in place, and no efforts have been made in this area.

1Initial minimal or ad hoc capability; some preliminary actions may exist, but they are unstructured and lack formal processes.

2Developing basic capability established with some structured actions, though gaps remain in consistency and effectiveness.

3Defined standard practices are in place; they are somewhat effective but not consistently applied or integrated across the organization.

4Managed mature and effective capability with formal processes; consistently applied and well-integrated, with some ongoing improvement efforts.

5Optimized best-in-class capability with fully integrated, continuously improved processes; resilience is deeply embedded in the organizational culture.

Question 2 of 10

Are crisis communication protocols in place for both internal and external stakeholders?

Evidence status

Evidence available

Partially available

No evidence available

Scoring scale reminder (NA, 0 to 5)

NANot applicable Scores 0 points.

0Non-Existent no capability in place, and no efforts have been made in this area.

1Initial minimal or ad hoc capability; some preliminary actions may exist, but they are unstructured and lack formal processes.

2Developing basic capability established with some structured actions, though gaps remain in consistency and effectiveness.

3Defined standard practices are in place; they are somewhat effective but not consistently applied or integrated across the organization.

4Managed mature and effective capability with formal processes; consistently applied and well-integrated, with some ongoing improvement efforts.

5Optimized best-in-class capability with fully integrated, continuously improved processes; resilience is deeply embedded in the organizational culture.

Question 3 of 10

Are escalation procedures defined for various types of incidents?

Evidence status

Evidence available

Partially available

No evidence available

Scoring scale reminder (NA, 0 to 5)

NANot applicable Scores 0 points.

0Non-Existent no capability in place, and no efforts have been made in this area.

1Initial minimal or ad hoc capability; some preliminary actions may exist, but they are unstructured and lack formal processes.

2Developing basic capability established with some structured actions, though gaps remain in consistency and effectiveness.

3Defined standard practices are in place; they are somewhat effective but not consistently applied or integrated across the organization.

4Managed mature and effective capability with formal processes; consistently applied and well-integrated, with some ongoing improvement efforts.

5Optimized best-in-class capability with fully integrated, continuously improved processes; resilience is deeply embedded in the organizational culture.

Question 4 of 10

Are decision-making processes established for handling crisis scenarios?

Evidence status

Evidence available

Partially available

No evidence available

Scoring scale reminder (NA, 0 to 5)

NANot applicable Scores 0 points.

0Non-Existent no capability in place, and no efforts have been made in this area.

1Initial minimal or ad hoc capability; some preliminary actions may exist, but they are unstructured and lack formal processes.

2Developing basic capability established with some structured actions, though gaps remain in consistency and effectiveness.

3Defined standard practices are in place; they are somewhat effective but not consistently applied or integrated across the organization.

4Managed mature and effective capability with formal processes; consistently applied and well-integrated, with some ongoing improvement efforts.

5Optimized best-in-class capability with fully integrated, continuously improved processes; resilience is deeply embedded in the organizational culture.

Question 5 of 10

Is there a documented incident response plan that is integrated with crisis management?

Evidence status

Evidence available

Partially available

No evidence available

Scoring scale reminder (NA, 0 to 5)

NANot applicable Scores 0 points.

0Non-Existent no capability in place, and no efforts have been made in this area.

1Initial minimal or ad hoc capability; some preliminary actions may exist, but they are unstructured and lack formal processes.

2Developing basic capability established with some structured actions, though gaps remain in consistency and effectiveness.

3Defined standard practices are in place; they are somewhat effective but not consistently applied or integrated across the organization.

4Managed mature and effective capability with formal processes; consistently applied and well-integrated, with some ongoing improvement efforts.

5Optimized best-in-class capability with fully integrated, continuously improved processes; resilience is deeply embedded in the organizational culture.

Question 6 of 10

Are crisis team members cross-trained for coverage across roles?

Evidence status

Evidence available

Partially available

No evidence available

Scoring scale reminder (NA, 0 to 5)

NANot applicable Scores 0 points.

0Non-Existent no capability in place, and no efforts have been made in this area.

1Initial minimal or ad hoc capability; some preliminary actions may exist, but they are unstructured and lack formal processes.

2Developing basic capability established with some structured actions, though gaps remain in consistency and effectiveness.

3Defined standard practices are in place; they are somewhat effective but not consistently applied or integrated across the organization.

4Managed mature and effective capability with formal processes; consistently applied and well-integrated, with some ongoing improvement efforts.

5Optimized best-in-class capability with fully integrated, continuously improved processes; resilience is deeply embedded in the organizational culture.

Question 7 of 10

Is there a process for timely notification of key stakeholders during crises?

Evidence status

Evidence available

Partially available

No evidence available

Scoring scale reminder (NA, 0 to 5)

NANot applicable Scores 0 points.

0Non-Existent no capability in place, and no efforts have been made in this area.

1Initial minimal or ad hoc capability; some preliminary actions may exist, but they are unstructured and lack formal processes.

2Developing basic capability established with some structured actions, though gaps remain in consistency and effectiveness.

3Defined standard practices are in place; they are somewhat effective but not consistently applied or integrated across the organization.

4Managed mature and effective capability with formal processes; consistently applied and well-integrated, with some ongoing improvement efforts.

5Optimized best-in-class capability with fully integrated, continuously improved processes; resilience is deeply embedded in the organizational culture.

Question 8 of 10

Are spokespersons trained in media handling during crises?

Evidence status

Evidence available

Partially available

No evidence available

Scoring scale reminder (NA, 0 to 5)

NANot applicable Scores 0 points.

0Non-Existent no capability in place, and no efforts have been made in this area.

1Initial minimal or ad hoc capability; some preliminary actions may exist, but they are unstructured and lack formal processes.

2Developing basic capability established with some structured actions, though gaps remain in consistency and effectiveness.

3Defined standard practices are in place; they are somewhat effective but not consistently applied or integrated across the organization.

4Managed mature and effective capability with formal processes; consistently applied and well-integrated, with some ongoing improvement efforts.

5Optimized best-in-class capability with fully integrated, continuously improved processes; resilience is deeply embedded in the organizational culture.

Question 9 of 10

Is there a post-incident review process for evaluating response effectiveness?

Evidence status

Evidence available

Partially available

No evidence available

Scoring scale reminder (NA, 0 to 5)

NANot applicable Scores 0 points.

0Non-Existent no capability in place, and no efforts have been made in this area.

1Initial minimal or ad hoc capability; some preliminary actions may exist, but they are unstructured and lack formal processes.

2Developing basic capability established with some structured actions, though gaps remain in consistency and effectiveness.

3Defined standard practices are in place; they are somewhat effective but not consistently applied or integrated across the organization.

4Managed mature and effective capability with formal processes; consistently applied and well-integrated, with some ongoing improvement efforts.

5Optimized best-in-class capability with fully integrated, continuously improved processes; resilience is deeply embedded in the organizational culture.

Question 10 of 10

Is there an annual review of the crisis management plan to ensure relevance?

Evidence status

Evidence available

Partially available

No evidence available

Scoring scale reminder (NA, 0 to 5)

NANot applicable Scores 0 points.

0Non-Existent no capability in place, and no efforts have been made in this area.

1Initial minimal or ad hoc capability; some preliminary actions may exist, but they are unstructured and lack formal processes.

2Developing basic capability established with some structured actions, though gaps remain in consistency and effectiveness.

3Defined standard practices are in place; they are somewhat effective but not consistently applied or integrated across the organization.

4Managed mature and effective capability with formal processes; consistently applied and well-integrated, with some ongoing improvement efforts.

5Optimized best-in-class capability with fully integrated, continuously improved processes; resilience is deeply embedded in the organizational culture.

Almost done

Tell us who you are and we'll show your score and maturity level on the next screen. Your details are stored separately from your answers, and PreparedEx may follow up with you about ResilPro360.

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