Latest News and Articles
AI Can’t Read the Room: Why Human Facilitators Are Still the Most Powerful Tool in Crisis Preparedness
By an exercise facilitator who has run hundreds of simulations, watched leadership teams under pressure, and learned one essential truth: when people are stressed, technology steps aside and the human…
Pandemic Business Continuity Planning
Are you prepared for how a pandemic might affect your organization? During the past decade we have witness a rise of new sub-types of influenza viruses, including some which have shown the ability to be transferred from animal to animal, then animal to human, and finally human-to-human. The result…
A Look at the Security Implications for the Brazil World Cup
In March of this year, the main weekly magazine published in Brazil (VEJA) ran as its cover story a report prepared by the country’s intelligence agency (ABIN), outlining the six major threats carrying a potential to disrupt the upcoming FIFA World Cup, to be hosted in twelve capital cities of…
New Englanders, Are We Prepared?
After the recent historic flooding in the Balkans, it made me wonder about how prepared I was as a business and home owner here in New England, US. According to CNN, Serbia had three months of rain in just three days. Are we prepared for our very own 100 year…
Five Essentials for an Effective Crisis Plan
It’s a harsh and inevitable reality: A crisis lurks just around the corner for all organizations. A well-tested, up-to-date crisis plan is therefore indispensable for ensuring business continuity and brand protection when reality strikes. But some plans are more effective than others, and the more effective ones include these…
A Crisis Limps Into the ER: First, Do No Harm
When your organization encounters a crisis, say a fire, you’ll of course take immediate steps to put it out. But depending on how big the fire is, it could mean a prolonged crisis, and you’ll want to have some way of measuring its seriousness so you can act accordingly. …
Using Real-Life Testing to Improve Your Online Crisis Communications
I’m often asked which times are better to tweet and communicate with one’s audience on social media, in a crisis. With tons of studies out there revealing the “best days and times” to tweet and share online, I can see how people get confused and wonder such things for…