Are you aware of who your critical stakeholders are? If not, you should be. Critical partners provide a number of services that might be vital to your organizations response to crises. These can include anything from IT support and infrastructure for data or voice communications, operational coordination with other parts of the organization, and much…
Guest Authors: Andreas Bryant, Business Continuity & Resilience Specialist, BMO Global Asset Management (EMEA) Ashley Goosman, Business Continuity & Crisis Management Manager, Liberty Mutual Insurance In part two of our series on Business Continuity & Operational Resilience – Is it the same, we are sharing why we think the field will evolve from a mandate-driven…
Guest Authors: Andreas Bryant, Business Continuity & Resilience Specialist, BMO Global Asset Management (EMEA) Ashley Goosman, Business Continuity & Crisis Management Manager, Liberty Mutual Insurance In this two-part series, Andreas and Ashley will provide their perspective on the how operational resilience and business continuity may intersect soon. In part one, we provided our thoughts on…
In episode 87, we interviewed Matt Bradley. He is Vice President Global Security Solutions at OnSolve and was able to provide insight into Artificial Intelligence and how it can make a difference for security and crisis management professionals in emergency situations. In addition, he talked about his career in the Central Intelligence Agency (CIA) as well as some other particularly challenging roles that he had…
Every business faces some type of crisis at one point or another. It could be a natural disaster, a data breach, an accident with injuries – these are all examples of events that can cause significant damage to your company’s reputation and bottom line. When these incidents happen, you need to have a plan in…
Every company should plan for crises, and it’s never too early to start. Planning ahead is the best way to reduce financial and reputational impacts of a crisis on your organization. Here are three advantages of planning for crises: 1) better understanding what resources are needed to weather the storm; 2) look for new opportunities…
Decision-making is a major challenge for incident management teams. The time and effort that goes into decision-making usually leads to delays in response, which can lead to increased costs and legal liability. One way of tackling this problem is having a cyber security plan and an incident response team with clear roles and responsibilities (e.g.,…
All organizations have a responsibility to plan and prepare for crises, but few know how to do it effectively. Crisis simulations are an excellent training tool that can be used to develop relationships among team members, employees and other stakeholders. It also provides practice for those responsible for managing crises so they feel more confident…
In episode 86 of the podcast, Rob interviewed Tobias Watson of Constant Associates. The discussion was circled around simulation exercises and the importance of not letting your guard down due to the ongoing pandemic situation. Tobias discussed shorter exercises and non-notice drills that have been beneficial in his career. He also talks about larger scale exercises and how they can be a burden and…
Guest contributor: Jo Detavernier, SCMP, APR – Owner of Detavernier Strategic Communication When crisis communications teams work perfectly together, they will achieve great results. When such alignment takes on the form of “groupthink” however, the results will often be far less than optimal, and possibly even disastrous. Groupthink happens when in a group of people…