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3 Important Takeaways from Emory University Hospital’s Ebola Controversy

3 Important Takeaways from Emory University Hospital’s Ebola Controversy

by Melissa Agnes | Sep 5, 2014

Emory University Hospital had a tough crowd to deal with when they announced that they’d be receiving and caring for two American missionary doctors who had contracted the Ebola virus in West Africa.   However, the way they chose to handle the issue and...
Using Real-Life Testing to Improve Your Online Crisis Communications

Using Real-Life Testing to Improve Your Online Crisis Communications

by Melissa Agnes | Mar 25, 2014

I’m often asked which times are better to tweet and communicate with one’s audience on social media, in a crisis.   With tons of studies out there revealing the “best days and times” to tweet and share online, I can see how people get confused and wonder such...
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